Can I customize my abaya in a different color, size or design?
For a custom size, colour or design, message us on WhatsApp before placing your order. We will confirm the requirements with you. Please do not rely on a note at checkout. Ask about a custom order.
Do you ship internationally?
International delivery is available. For destinations, timing and charges, please read our Shipping & Delivery Policy or contact us before ordering.
Can I return or exchange my order?
We accept returns and exchanges for Inventory Style products in unused condition. Custom orders, discounted items, and altered products are non-returnable. Read the full return and exchange policy before ordering.
What if I receive a defective or wrong item?
In the event of receiving a damaged, defective, or incorrect item, you may request a replacement within 48 hours of delivery by contacting us at info@blackcamels.com.pk or WhatsApp/call: +92 345 2811152. Please include your order number and clear photos and videos of the issue.
I entered the wrong delivery address. What should I do?
If your order has not yet been dispatched, contact us on WhatsApp with your order number and the correct address so our team can help.
How do I choose the right size?
Open the size chart on the product you want to order and compare its measurements before choosing your size. If you need help or a custom length, ask our team about sizing before ordering.